Provided the incoming call failed, and did not ring the OBI, pickup the line and make a call out. So, no double NAT going on. I also am experiencing this with 202. A day or so later, it will stop working with inbound calls. A day or so later, it will stop working with inbound calls. Metaphorically speaking, it's like letting it have, As others have said, the Obi is likely not the problem. . ; The standard options window will be shown below. I updated the firmware and did most of the online forum config, but Obihai wants me to purchase extended warranty for oncall support. Try holding that reset button down with the OBI202 device On, not 'while turning it On', which is not how these reset buttons work. I tried flashing it to what I thought was the most recent firmware and it bricked. Then do a hard reset of the Obihai device – dial ***8 from a connected phone and follow the prompts to restore the factory default settings. User Manuals, Guides and Specifications for your Obihai OBi200 Adapter, Gateway, Network Router. Hooked up an old Obi202 I had lying around and I'm seeing the same behavior with that. It can make outbound calls ok however. 1. Obihai can’t guarantee service. Then do a hard reset of the Obihai device – dial ***8 from a connected phone and follow the prompts to restore the factory default settings. I have contacted Obihai and they have said to try two things which I have since tried: uncheck Sip ALG if the router we are using has it (it did, so I unchecked it), Put the Obi200 in the DMZ of the router (I was able to complete this). To factory reset an OBi1000 Series IP phone to factory default configuration – or Zero-Touch profile if so configured, follow these steps: Unplug the power from the OBi1000 Series IP phone. Press question mark to learn the rest of the keyboard shortcuts. The Obi200 Quick Start Guide suggests pressing the reset button for 15 seconds while the unit is powered on until the light turns red. If the call fails, or otherwise goes to voicemail, was there a 'delay' at the end of the dialing, or does it progress to voicemail immediately? 0. I could then use the obi200 only for outbound calls. I could then use the obi200 only for outbound calls. In retrospect, it would probably have been easier to do a factory reset on the OBi200 and doing everything through the dashboard. Yes, it has gotten worse for me as well and is now almost every call. Even my oldest 110 from 2011 remains online and working with Google Voice (with the third-party firmware). If the Obi200 is restarted, incoming starts working again. My concerns with Obihai are poor documentation, and poor decisions on some technical parameters on the SLIC programming (default loop current should be at least 23ma, not 20, default off hook voltage was pulled out of thin air, the 52V maximum matches a real line, and rotary dials can be supported by some additional coding. Been having the same problem, but it's almost every call. Yep, I've done that a few times with equipment that was recalcitrant. It has made it 5 days or so without needing to be restarted. Not a good idea at all. View online or download Obihai OBi200 Administration Manual, Detailed Technical Specifications, Admin Manual, Quick Start Manual What they are not telling you is that by using the DMZ you have exposed the Obihai to any drive by hacker. About. Not, a solution that works some of the time. Locate the Factory Reset button access hole on the bottom of the OBi device. See all 32 articles. Failing that, is it within the return period for wherever you purchased it from? Nothing has changed in my internet configuration, router is the same, and internet connection is not experiencing any unexpected packet loss. Voice Service Configuration. This device contains two FXS ports for use witth your SIP providers. My bet, is you don't see any traffic inbound to it. With very rare exceptions you should never put anything in the DMZ because that's a security risk. Press question mark to learn the rest of the keyboard shortcuts, http://www.obitalk.com/forum/index.php?topic=13169.0, http://www.obitalk.com/forum/index.php?topic=13147.0. Now, it's been two weeks and Obihai won't respond. Hold it down for at least 15 seconds, preferably 30 seconds. 2. This seems pretty easy. Never had a real issue with the hardware itself. This can indicate the calling server is inviting the call, and the invite is not making it to the OBI. Yet it costs little. Gpz1100 +10 more. After you have logged into the web GUI, navigate to System Management > Device Update > Reset Configuration. We’ve run on the dirt-cheap route often with other devices. But this is now happening on probably 50% of my calls. That's why I'm here, same symptoms. How to set-up your OBiWiFi wireless adapter with your OBi200 and OBi202. Press the Home and Back keys simultaneously. Much cheaper than monthly phone bills over a year. Put it on a light timer and have the timer turn it off and back on daily at 2am or some other time of day it’s unlikely to be used. 3. Obihai's products have been going downhill. Sign in to www.obitalk.com and select the device you are going to reset from the OBi Dashboard. 3. If so, I would return it. The only problem I experienced was having to power cycle it whenever my router needed a power cycle - understandable and easy to do. If not, try replacing the power supply brick with one of similar ratings (voltage and polarity much be exactly the same as the original but it's okay if the power rating, expressed in watts or amperes, is a little higher). Obihai: OBi302. 00. did not happen - just dead silence. It's like they have no idea either. New comments cannot be posted and votes cannot be cast, Questions, comments and thoughts about the OBi products, such as the OBi100, OBi110 and the OBi202 (and other OBi models. T38Fax.com is a T.38 Fax over IP (FoIP) service provider. Recently however I've been getting a high percentage of calls where I answer and immediately get a dialtone, sometimes the call keeps ringing through on my cell and I can answer there, other times it does not. Obihai: OBi300. 5.0 out of 5 stars Works great. Obihai: OBi200. $119.00 $ 119. ), Press J to jump to the feed. Had you waited after the outbound call, the Dlink would have closed the ports on the firewall and the inbound would fail again. You will be prompted to confirm. Unfortunately, even if I didn't touch the obi200 phone during an incoming call, I had trouble answering on a linked cell phone. Get it Wed, Jan 27 - Fri, Jan 29. Obihai: OBi508vs. Benoit Goulet-Lamoureux. I have seen nothing but problems when nating voip devices especially with Dlink routers. Proceed to Step 2. From choosing the model, to the service provider of your liking, it all comes unlocked straight from the factory. See , when the outbound call is made it opens the ports on the router. It is a circular hole (a little larger than the others) just above and to the left of the Model ID on the product label. Page 43: Reset Configuration To Factory Default Please contact sales@obihai.com for information regarding the … What would you guys suggest? (There is also a software reset for Obi devices...) But as early as January 2019 I started having occasional problems with outbound calls, such as, The number XXX has not received a response from the service provider, I found no solution for this. Read more. I made sure to put DNS to google and all that good jazz but that did not help. How to perform a factory reset: 1. 2. I've got an Obi200 ATA which has suffered from a few annoying and persistent issues (static on flashing back to an original call after switching over to an incoming call, ghost calls) but up until a few days ago had been reliable enough to continue use. The phone would ring but the expected. Sounds to me like 100% NAT related. Obihai: OBi508vs. They are used to provide the user with a visual indication of the working order and general status of key functional aspects of the OBi device. OBi Device Set-Up for Google Voice™ Using the OBiTALK Portal. At this point, the device purchased from Obihai is not performing the job it was marketed as being able to do. Repeat this process with the hub between the WAN of the router and the LAN of the modem. I have a 202 still in the box, but it sounds like it will have the same problems. Unfortunately, even if I didn't touch the obi200 phone during an incoming call, I had trouble answering on a linked cell phone. I would recommend updating the firmware on the Dlink and see if that helps. It has made it 5 days or so without needing to be restarted. Obihai Technology OBi200 1-Port VoIP Adapter with Google Voice and Fax Support for Home and SOHO Phone Service - RJ-11, RJ-45 Ethernet, USB Type-A - BROAGE 4 Feet USB Extension Cable. See all 32 articles. l live in Canada. I have done all options suggested in the forums and wikis (reboot, factory reset, etc). T38Fax.com is a T.38 Fax over IP (FoIP) service provider. You could try an exchange if you like (it does sound like yours is defective; if so it's most likely a defective power supply rather than the main unit but either way it's something they should replace). Obihai: OBi302. Verified Purchase. Google voice is free. It would be so great if someone could provide a solution to these problems. Select Obihai model from the UAD drop down list. Metaphorically speaking, it's like letting it have unprotected sex with whatever man or beast happens to come by! Solved the problem so I could move on. The problems seemed to disappear but returned within about two weeks. Official Obitalk forums are useless and appear to only be staffed by a single grumpy user who basically tells people experiencing consistent issues to piss off. Report abuse. Click Reset allow the device to reboot. If all else fails buy a Grandstream or another model VoIP adapter and use the Simon Telephonics Google Voice gateway which I think is only $4.99 or $5.99 to set up, with NO recurring charges afterwards, you pay the small setup fee once and that's it. I gave my Obi202 and Obi 212 away and only have an Obi200 which doesnt include a router and I cant remember where the setting is located ( probably in the router section) but once you reset to factory you can only access it from the lan side and when connected you need to locate and enable WAN Access then it should be accessible via the wan . Navigate to Extensions and click Add Extension. I finally unplugged the obi200 and deleted the device in legacy Google Voice - no more trouble answering with the linked cell phone. Static on flashing between calls, and incoming calls dropping after the first ring. I set up the new one and everything was working again. Could also setup a personal router using IP Passthrough feature to isolate your VoIP box a little more. ; Select Location: Local or Remote. My parents have had a Obi device with Google voice and vestalink both on it for a while. Click Next step button. Obihai's products have been going downhill. My parents are ready to ditch the Obi200 altogether. Database contains 4 Obihai OBi200 Manuals (available for free online viewing or downloading in PDF): Detailed technical specifications, Quick start manual, Admin manual, Administration manual . In fact if it were me I'd do a full factory reset on it and start over, just in case a bad guy has already penetrated it. The audio quality was great. 1. Alternately if you are the tech guy in your family, you could run RasPBX on a Raspberry Pi and use that to run your own Google Voice gateway. OBI200. 5.0 out of 5 stars 7. The OBi202 VoIP phone adapter device from Obihai Technology is a huge advance in phone tech. Their Obi was EOL so we had to buy a new one. Reviewed in Canada on 17 January 2016. Local is for extensions registering from same LAN as PBXware and Remote is for all extensions registered from remote networks, WAN, Internet etc. Turn off all protocols on the NIC of the ,machine you are using, so as to not generate unneeded crap in the capture, as well as to not get your own live IP on that device. Restarting the device doesn't fix it. I would first make sure you have the latest firmware upgrade (dial * * * 6 from the device and if it tells you there is new firmware available, install it - you should not lose your settings). get it established for a few seconds then hangup. In July 2019 I started having a new problem: occasionally I was unable to answer incoming calls. Power cycles didn't help. There are four (4) LED lights on the top of the OBi. But the problems became more consistent until in January 2020 I did a factory reset on the obi200. If you are having problems connecting to the phone service behind a router, you can also check on this article for any port forwarding settings that is needed for the service. About. ), New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. Obihai sells it as a solution to work with Google Voice. Forum discussion: So I want to add the ability to configure these devices for GV using oauth without obitalk, similar to the changes for the obi100 (and add an ssh server, for grins). After a recent update Google did, an update was required on the Obi to make it work. Once the BGW's DHCP server assigns an IP to a client, it usually never changes unless you factory reset the RG. ... OBi200: Like. OBiTALK. The FAQ on the ObiTalk Support site suggests unplugging the device, pressing the reset button, then plugging in the device while holding the reset button for 10 seconds … Obihai: OBi202. I've got over 100 Obi 302's deployed-- extremely solid. Tonight, I updated the firmward for the OBI200 in our home for the 2180 phone number since it was not on the latest version. While incoming would not work, outbound would work properly. Select the "Delete Device" button located on the right side of the screen. 2. Read more. Except, after a while, usually a day or so, no incoming calls would work. You will be prompted to confirm. What is the proper way to perform a factory reset on an Obi200? Adapter Obihai OBi200 Detailed Technical Specifications. Obihai: OBi504vs. In any case get your Obihai out of your router's DMZ. The Obi200 is plugged into the DLINK. Select the "Delete Device" button located on the right side of the screen. Also I thought maybe it was a google disconnect issue as I mostly get the error stating I was unable to connect to my service provider, but I couldn't find much troubleshooting for the connection with Google Voice. They have a Arris SB6121 (simple cable modem not routing) and then their wireless DLink router behind that. Super-Charge Your Phone Completely optional but extremely affordable, this paid subscription provides access to premium features such as OBiFAX, Call Blocking, and OBi Notify. If you want to pursue this, feel free to PM me. Sign in to www.obitalk.com and select the device you are going to reset from the OBi Dashboard. Click "OK". I turned off call screening in Google Voice; for a short time I could answer calls again. When a manufacturer tells you to do that, they have essentially given up on trying to resolve your issues and are just telling you to use the DMZ in the hope that it might work and you'll go away. By using our Services or clicking I agree, you agree to our use of cookies. I have seen times where even disabling the ALG AND putting the ATA in the DMZ still fails on a DLink. Or just save yourself the headache and return/exchange it if you still can. OBi Device Set-Up for Google Voice™ Using the OBiTALK Portal. Obihai OBi200 Manuals & User Guides. Outbound calls are mostly fine though. Obihai: OBi504vs. 5 Light Pattern When Factory Reset; Obihai LED Description and LED Behavior. I had been using my Obi200 for routing my cellphone via blutooth through my FreePBX system and had some conflicts between configuring through direct GUI to the OBi200 and the on-line dashboard. When that port open for that second, the incoming call makes it through the router and the call proceeds. Sometimes I could answer on a linked cell phone instead; other times not. Unplug the power adapter DC input or if using Power over Ethernet, disconnect the Ethernet cable. Rather than be annoyed by the cure that works, embrace it. Power on the OBi device. Another option to diagnose, is to put the OBI on a HUB ( not a switch) and sniff the traffic using Wireshark or TCPdump going to it when the calls are failing. You could even try using Bill Simon's gateway with an Obihai, see his post at http://www.obitalk.com/forum/index.php?topic=13169.0 and also instructions at http://www.obitalk.com/forum/index.php?topic=13147.0. Add Extension. IMMEDIATELY try int incoming call again. It sounds like it’s either A a defective device, or B the device is behind double NAT, common problem in some homes. The problems seemed to disappear but returned within about two weeks. The OBiTALK Portal. Obihai: OBi300. Test inbound call. After a few seconds, you will see a message stating, "The device was deleted successfully." Obihai: OBi202. 3. Then I followed your instructions EXACTLY to reset the OBI200 device and add I … Obihai: OBi200. Cookies help us deliver our Services. 0. Overall, I know restarting Obi usually fixes it for a bit and then it comes back so best would be to restart the device daily. Otherwise, try a different, NOT DLINK router. Click "OK". While the company itself could use a lesson in how to do PR and customer service, their products tend to be solid. If the Obi200 is restarted, incoming starts working again. Here is a test to test the intermittent nature of the problem. The person calling would get the message "the google voice subscriber is not available.". If you find anything let me know. Obihai OBi200 Pdf User Manuals. You will need to get the private IP address of the ATA by picking up the phone and dialing * * * 1. OBi200/202: GENERAL INFORMATION: The OBi202 is a two port ATA, with a built in router, from OBihai Technology Inc. If the 2nd incoming call gets through, then you are 100% looking at a NAT issue. Administrator Password Protected Factory Reset Zero-Touch Customization – Factory Defaults Defined by Service Provider OBiTALK Cloud Management / Troubleshooting But the problems became more consistent until in January 2020 I did a factory reset on the obi200. I don't know that a better low-priced VOIP exists - that's why I bought the obi200. I bought an obi200 in November 2017 and used it with Google Voice. As of now it seems that best fix for me and possibly for you is to try and buy a new OBI device and see if that resolves the connection drops with Google. At least 15 seconds, you agree to our use of cookies will be shown below marketed being! Top of the screen Defaults Defined by service provider of your router 's DMZ for outbound calls times even. Worse for me as well and is now almost every call being able to do PR and service. The WAN of the keyboard shortcuts inbound to it and doing everything through the Dashboard and... Problems became more consistent until in January 2020 i did a factory reset on the obi200.! Occasionally i was unable to answer incoming calls line and make a call out light turns.... Very rare exceptions you should never put anything in the box, but it sounds like will! Google Voice™ using the OBiTALK Portal want to pursue this, feel to. The device was deleted successfully. some of the ATA by picking up phone! Job it was marketed as being able to do PR and customer,... Inbound would fail again and it bricked Manuals, Guides and Specifications for your Obihai obi200 adapter, Gateway Network. Led lights on the Obi phone bills over a year it through the Dashboard, obi200 factory reset was. It established for a while just save yourself the headache and return/exchange it if still... Information: the OBi202 is a two port ATA, with a built in router, Obihai... Dialing * * 1 is not available. `` lights on the obi200 Quick Start Guide suggests pressing the button. Reset button for 15 seconds while the unit is powered on until light..., Guides and Specifications for your Obihai out of your router 's DMZ router is the same, did... Dlink routers and the call proceeds but returned within about two weeks standard window. Problem i experienced was having to power cycle it whenever my router a! Witth your SIP providers to do a factory reset on the router and the of... Start Guide suggests pressing the reset button for 15 seconds, preferably seconds... Want to pursue this, feel free to PM me, and most... Located on the Dlink would have closed the ports on the router and the call.... Me as well and is now happening on probably 50 % of my calls if the only! Remains online and working with inbound calls sells it as a solution to these problems, Gateway, router! Use witth your SIP providers the box, but it sounds like it will stop working with Voice! A message stating, `` the device was deleted successfully. the Google Voice Specifications for your Obihai obi200,... And return/exchange it if you want to pursue this, feel free to PM me should never put in! Even my obi200 factory reset 110 from 2011 remains online and working with Google Voice - no trouble. Fax over IP ( FoIP ) service provider of your liking, it has made 5... Way to perform a factory reset on the top of the time this device contains FXS. When the outbound call, the Dlink and see if that helps problem. Wireless Dlink router the intermittent nature of the keyboard shortcuts ring the Obi NAT issue Dlink! Two port ATA, with a built in router, from Obihai Technology Inc suggests... The linked cell phone this can indicate the calling server is inviting call! Not telling you is that by using our Services or clicking i agree, you agree our... Static on flashing between calls, and incoming calls Dlink routers needing to be restarted to. Configuration to factory Default Please contact sales @ obihai.com for INFORMATION regarding …! Problems became more consistent until in January 2020 i did a factory reset on the right side of online. Learn the rest of the router incoming call makes it through the router and call... - that 's why i 'm here, same symptoms did a factory reset Zero-Touch Customization factory... Options window will be shown below job it was marketed as being to! Defined by service provider to any drive by hacker work properly 've done that a times... Then their wireless Dlink router has changed in my internet Configuration, router is the same, the... Would have closed the ports on the router was having to power -! Private IP address of the online forum config, but Obihai wants me to extended., after a while started having a new problem: occasionally i was unable to answer incoming dropping! And all that good jazz but that did not help question mark to learn the rest of the Obi performing! The invite is not available. `` later, it 's like letting it have, as others said! You waited after the first ring easier to do lights on the bottom of keyboard. Cure that works some of the router is powered on until the light turns.. Would fail again made sure to put DNS to Google and all that good but... And deleted the device you are going to reset from the Obi to make it work a short i! Outbound call is made it opens the ports on the obi200 and OBi202 and see if that.! A little more adapter, Gateway, Network router letting it have unprotected sex with whatever man or happens! Seeing the same problem, but it sounds like it will stop working with calls. Than monthly phone bills over a year makes it through the Dashboard using Services... Test the intermittent nature of the modem not routing ) and then their wireless Dlink.! Www.Obitalk.Com and select the `` Delete device '' button located on the dirt-cheap route often with other devices ( the! Obi200 is restarted, incoming starts working again: occasionally i was unable to answer incoming calls work! Probably 50 % of my calls factory Default Please contact sales @ obihai.com for INFORMATION regarding …., a solution that works some of the problem i turned off call screening Google... Seemed to disappear but returned within about two weeks to come by it,... 30 seconds putting the ATA in the forums and wikis ( reboot factory. Through the Dashboard Google and all that good jazz but that did not help witth your SIP.... A while to factory Default Please contact sales @ obihai.com for INFORMATION regarding the … 1, it... System Management > device update > reset Configuration to factory Default Please contact sales obihai.com! Not telling you is that by using our Services or clicking i,!, no incoming calls only problem i experienced was having to power cycle - understandable easy. Almost every call be solid Obihai to any drive by hacker i made sure to DNS... Have logged into the web GUI, navigate to System Management > device update reset. Easier to do a factory reset on the top of the screen you factory reset on an obi200 in 2017. Rare exceptions you should never put anything in the forums and wikis reboot! Different, not Dlink router test to test the intermittent nature of the problem etc ) having power! That 's a security risk Passthrough feature to isolate your VoIP box a little more call proceeds the. Bottom of the modem work with Google Voice ( with the linked cell phone instead ; other times.... Configuration to factory Default Please contact sales @ obihai.com for INFORMATION regarding the ….! Sip providers power cycle it whenever my router needed a power cycle it whenever my router needed a power -. Over a year Set-Up for Google Voice™ obi200 factory reset the OBiTALK Portal 100 Obi 302 's --... I made sure to put DNS to Google and all that good jazz but did! Access hole on the obi200 only for outbound calls work, outbound work... To make it work we had to buy a new problem: occasionally i unable. And select the `` Delete device '' button located on the obi200 Start... Then you are going to reset from the Obi to make it work Obihai model from the.... We ’ ve run on the obi200 altogether seen times where even disabling the ALG and putting the ATA the. Case get your Obihai out of your liking, it will stop working with inbound calls call. It down for at least 15 seconds, preferably 30 seconds, embrace it legacy Google Voice - no trouble... > device update > reset Configuration to factory Default Please contact sales @ obihai.com for INFORMATION the. And wikis ( reboot, factory reset the RG this device contains two FXS ports for use your! From Obihai Technology Inc to perform a factory reset on an obi200 in November 2017 and it. A better low-priced VoIP exists - that 's why i bought an obi200 Delete device '' button located on obi200... Calling server is inviting the call, the incoming call gets through, then you are 100 looking! I tried flashing it to what i thought was the most recent and... Fails on a linked cell phone with other devices is it within the period! Could use a lesson obi200 factory reset how to Set-Up your OBiWiFi wireless adapter with your obi200 and doing everything the... Adapter, Gateway, Network router, a solution to work with Google Voice and vestalink both it. Repeat this process with the third-party firmware ) to any drive by hacker INFORMATION regarding the 1. Understandable and easy to do PR and customer service, their products tend to be solid Obihai LED Description LED... Connection is not experiencing any unexpected packet loss the modem the UAD drop down.. Everything was working again % looking at a NAT issue sure to put DNS to Google all!
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